Agentic Software
Agentic software is a system that can plan multiple steps, call tools, and act on its own to complete a goal, rather than answering a single prompt.
Definition
An agent decides what to do next based on the goal you gave it and the state of the world it can observe. It uses tools (APIs, databases, browsers), keeps track of progress, and recovers from errors. The boundary between an agent and a workflow is autonomy: workflows follow a fixed map, agents redraw the map.
Why it matters for your business
Agentic software opens up tasks that used to need a person because the path was not predictable: research, account investigation, multi-system updates. The trade-off is oversight cost. The more an agent can do alone, the more it can do wrong alone.
How we apply it
We build agents for narrow domains with clear success criteria and reversible actions. Wide-open agents are a research project; narrow agents pay for themselves. We log every tool call so you can audit what the agent did and why.
Related
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